Customer Service Coordinator

Alsco Uniforms; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A company providing uniform services is seeking a Customer Service Coordinator in Vancouver to drive customer loyalty through exceptional service. You will be responsible for handling inbound and outbound calls, managing customer inquiries, and ensuring efficient communication within the service department. The ideal candidate must have strong telephone skills, excellent customer service abilities, and a high school diploma or equivalent experience. Compensation starts at $20.26 per hour with health and dental benefits provided.

Benefits

Health Benefits

Dental Benefits

Qualifications

• Demonstrate excellence in customer service and sales.
• Excellent communication skills in English, both verbal and written.
• Good experience with basic administrative tasks.

Responsibilities

• Respond to customer service needs and maintain call logs.
• Make outbound calls and follow up on customer inquiries.
• Coordinate information flow within the service department.

Skills

Telephone skills

Customer service

Sales skills

MS Office

Time management

Education

High School graduation or similar experience

Job description

Overview

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Responsibilities

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Responsibilities

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• None.

Typical Environmental Conditions

• Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Compensation

• $20.26 per hour pay.
• Health and Dentals Benefits provided by employer.