Customer Service Coordinator

TJX; Toronto; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Comprehensive training and development

Assistance programs for associates and

Family assistance programs

Job summary

Marshalls at TJX Canada is hiring a Retail Store Coordinator to lead customer service and store operations in a fast-paced environment. You will inspire the team to deliver outstanding guest experiences and maintain high standards in visual merchandising and back-room processes.

The role emphasizes effective communication, collaboration, and training of Associates to uphold service policies and store procedures, while adapting to daily challenges in a dynamic retail setting.

Qualifications

• 1–2 years in retail or service environment.
• Strong customer focus and problem-solving skills.
• Ability to train, guide and coach Associates on service policies.

Responsibilities

• Drive store operations including visual merchandising and customer service excellence.
• Maintain high standards of store operations and communicate updates to the team.
• Plan and prioritize tasks while guiding Associates on policies and procedures.
• Train and develop Associates in merchandise presentation and customer service.

Skills

Customer service

Team collaboration

Visual merchandising

Merchandise processing

Communication

Job description

Marshalls

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy exclusive discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

What You'll Do:

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas.

About You:

• Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships.
• Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
• Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

Address: 158 North Queen Street Unit 2

Location: CAN Marshalls Store 0706 Etobicoke ON

Hourly range: $19.60-$24.50 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.