Customer Service Coordinator

The TJX Companies, Inc.; Toronto; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Assistance programs

Job summary

Marshalls in Toronto, part of TJX Canada, seeks a Retail Store Coordinator to lead and inspire teams, ensuring outstanding customer experiences in a fast-paced environment. You will drive store operations, merchandising, and service standards, while coaching Associates to uphold policies and elevate the brand.

Join a Fortune 100 off-price retailer committed to diversity, development, and inclusive culture, with substantial discounts and training opportunities for growth.

Qualifications

• 1-2 years in retail or service.
• Strong grasp of customer needs and operations.
• Ability to work in a fast-paced environment.

Responsibilities

• Drive operational excellence in visual merchandising and customer service.
• Maintain high standards of store operations and clear updates to the team.
• Prioritize tasks and train Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service.

Skills

Customer service

Team collaboration

Task management

Communication

Job description

Marshalls

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you are working in our Distribution Centers, Corporate Offices, or Retail Stores - WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We're looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you'll lead and inspire to deliver outstanding customer experiences. If you thrive in a fast-paced, dynamic environment and enjoy leading by example, this could be the perfect opportunity for you.

Why Work With Us

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy exclusive discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

What You'll Do

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

About You

• Relevant Experience - 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Team Collaboration - A collaborative mindset that fosters effective teamwork and positive relationships.
• Task Management - Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
• Communication and Time Management - Strong communication and time management skills for clear information sharing and effective prioritization.

Additional Information

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

Address

158North Queen Street Unit 2

Location

CAN Marshalls Store 0706 Etobicoke ON

Hourly range: $19.60-$24.50 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.