Customer Service Coordinator

JOB PURPOSE

To provide exceptional Customer Service to customers by handling their questions and concerns using strong communication skills and professionalism. This position will also assist the Customer Service Department in multiple areas with a main focus on data entry.

ESSENTIAL JOB RESULTS

1. Process immediate orders for independent accounts via fax, email and phone within the expected deadline.
2. Complete all data entry for Customer Service.
3. Verify and ensure accuracy of data in the system.
4. Track all customer orders and shipments in the system.
5. Assist customers by answering queries, problem solving and providing detailed information.
6. Run weekly and monthly reports to maintain a clean order bank.
7. Create customer SKUs in the system.
8. Enter booking orders; review web form orders.
9. Prepare manual credit/invoices with appropriate back-up.
10. Check availability of product.
11. Check and respond to consumer requests through infocanada emails.
12. Check and respond to customer requests through orderdesk emails.
13. Process cancellations.
14. Complete general filing / scanning.
15. Process Return Authorizations.
16. Any other duties that arise from time to time.

JOB QUALIFICATIONS

1. Excellent communication skills both verbal and written.
2. High attention to detail and well organized.
3. Able to handle deadlines and multiple priorities.
4. Intermediate working knowledge of Microsoft applications.
5. Pleasant and professional.
6. Team player.

EDUCATION AND EXPERIENCE

1. 1-2 years of office experience.
2. College Diploma in a related field.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long periods of time.

Salary Range: $45,000-$47,000

About Skechers

Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do - delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.