Customer Service Coordinator

RLB LLP; Guelph; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Company pension

Dental and extended health care

Life and vision insurance

Supportive team environment

Job summary

A leading agricultural organization in Guelph is seeking a Customer Service Coordinator. This entry-level role involves coordinating logistics, managing data, and facilitating effective communication with farmers and partners. Ideal candidates should possess strong communication skills and a proficiency in Microsoft Office. This position comes with a competitive compensation package including benefits and supports a vital sector of Ontario's economy.

Qualifications

• Experience in agriculture or familiarity with the agriculture industry is an asset.
• Ability to handle high-pressure situations.
• Commitment to providing outstanding service.

Responsibilities

• Act as the primary point of contact for farmers, transporters, and processing facilities.
• Coordinate logistics and manage data efficiently.
• Ensure clear communication with all involved parties.

Skills

Strong communication and interpersonal skills

Excellent organizational abilities

Problem-solving abilities

Self-motivated

Proficiency in Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Database application

Job description

Customer Service Coordinator

Ontario Pork, based in Guelph, is seeking a Customer Service Coordinator to join our dynamic team.

Reporting to the Director of Sales, the successful candidate will play a key role in supporting our agricultural marketing division by coordinating logistics, managing data, and ensuring clear and timely communication with producers, transportation providers, and processing partners.

Key Responsibilities

• Act as the primary point of contact for farmers, transporters, and processing facilities.
• Communicate scheduling updates, delivery times, and changes with professionalism and clarity.
• Proactively address and resolve issues to maintain smooth transportation and customer satisfaction.
• Organize and manage schedules to ensure timely and efficient logistics.
• Prioritize urgent matters and adapt quickly to changing circumstances.
• Ensure all necessary transporter documentation is completed.
• Maintain accurate records in internal systems, including scheduling and pricing data.
• Ensure all contact and contract information is current and complete.
• Support the team with administrative tasks and reporting as needed.
• Assist with pricing coordination and order processing.
• Monitor market data and help administer forward pricing transactions.

Requirements

• Experience in agriculture or familiarity with the agriculture industry is an asset.
• Strong communication and interpersonal skills, especially in high-pressure situations.
• Excellent organizational and problem‑solving abilities.
• Self‑motivated with a commitment to providing outstanding service.
• Proficiency in Microsoft Office (Word, Excel) and database application.

Benefits

• Competitive compensation and benefits package including:
• Company pension
• Dental and extended health care
• Life and vision insuranceSupportive team environment
• Opportunity to contribute to a vital sector in Ontario's economy

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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