Customer Service Coordinator

Mondi; Edmonton; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading packaging and paper company in Edmonton is seeking a Sales Representative to coordinate customer service and provide premium support for selling Unbleached Kraft Pulp. Ideal candidates will have strong communication skills, experience in similar roles, and proficiency in Microsoft Office. This full-time position offers a competitive salary and benefits, with opportunities for learning and development within a diverse team.

Benefits

Competitive salary

Events for employees

Learning and development opportunities

Diversity & Inclusion taskforce

Qualifications

• Relevant experience in a similar role is essential.
• Knowledge of international trade principles is required.

Responsibilities

• Coordinate customer service activities related to sales.
• Provide premium customer service.
• Act as a key interface between Mondi and customers.

Skills

Excellent verbal and written communication skills in English

Flexibility

Problem-solving skills

Attention to detail

Proactive, efficient, and target-oriented approach

Tools

Microsoft Office (especially Excel)

SAP

Job description

Mondi is a global leader in packaging and paper, employing around 22,000 people at approximately 100 production sites across 30 countries, with key operations located in Europe, North America, and Africa.

Location: Edmonton, Canada

Your mission :

In this position, you will be part of the Mondi Hinton Sales Team dedicated to selling market pulp from Mondi Hinton. You will report directly to the Sales Manager and your responsibilities will include:

1. Coordinating customer service activities related to the sales of Unbleached Kraft Pulp produced at the Mondi Hinton mill.
2. Providing premium customer service.
3. Acting as a key interface between Mondi and a defined group of customers.

Your profile :

• Excellent verbal and written communication skills in English.
• Flexibility, problem-solving skills, and an accurate attitude.
• Knowledge of international trade principles, including Letter of Credit handling and overseas shipment/sales.
• Proficiency in Microsoft Office, especially Excel; knowledge of SAP is an advantage.
• Relevant experience in a similar role.
• Strong team communication skills, ability to meet deadlines, attention to detail, self-management, and time management skills.
• Ability to remain calm and controlled under pressure.
• Proactive, efficient, and target-oriented approach.
• Willingness to pay attention to details and execute tasks with high accuracy.
• Ability to work in a friendly, international, and dynamic environment.
• Part of a strong Sales and Supply Chain community.
• Contributing to the future prosperity of the Hinton mill and the Mondi Group in North America.

Our offer :

• Start date: Immediate or within two weeks of offer.
• Location: Our newly established sales office in Edmonton.
• Duration: Permanent contract.
• Extent: Full-time.
• Competitive salary with benefits packages.

Additional employee benefits include:

• Events for employees
• Learning and development opportunities
• Female Factor Partner program
• Diversity & Inclusion taskforce

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