customer service clerks supervisor

Government of Canada; Compton; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Government of Canada is seeking a supervisory role in a rural setting responsible for coordinating work activities, training staff, and resolving issues. Candidates will need strong interpersonal skills, proficiency in technology, and the ability to manage multiple tasks while providing exceptional client service.

Benefits

Free parking available

Qualifications

• Experience in coordinating activities and resolving work problems.
• Basic security clearance required.

Responsibilities

• Co-ordinate activities with other departments.
• Establish work schedules and procedures.
• Train staff and address customer complaints.
• Provide technical advice and ensure productivity.

Skills

Client focus

Interpersonal skills

Judgement

Organized

Reliability

Flexibility

Ability to multitask

Punctuality

Quick learner

Tools

Internet

Desktop publishing software

Mac OS

Electronic mail

Google Drive

Job description

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Rural area

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Identify workers’ training needs
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Requisition materials and supplies
• Address customers' complaints or concerns
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Train staff
• Respond to employee questions and complaints
• Provide product care and other information and service to customers
• Provide emergency response when required
• Explain the type and cost of services offered
• Consult with clients after sale to provide ongoing support
• Arrange for refunds and credits
• Answer clients' inquiries and provide information
• Answer inquiries and provide information to customers
• Answer written and oral inquiries
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Evaluate communication strategies and programs

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• Internet
• Desktop publishing software
• Mac OS
• Electronic mail
• Google Drive

Additional information

Security and safety

• Basic security clearance
• Reference required

Transportation/travel information

• Willing to travel

Own tools/equipment

• Computer

Personal suitability

• Client focus
• Efficient interpersonal skills
• Judgement
• Organized
• Reliability
• Team player
• Flexibility
• Ability to multitask
• Punctuality
• Quick learner

Other benefits

• Free parking available

About the company

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