customer service clerk

Mat Master; Winnipeg; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading company in Winnipeg is seeking a customer service clerk to handle inquiries, manage complaints, and maintain records. Ideal candidates will have a secondary school diploma and experience in customer service. This role requires strong interpersonal skills and the ability to multitask effectively.

Qualifications

• 1-2 years of customer service experience preferred.
• Punctual, organized, and reliable.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Address customers' complaints and inquiries.
• Maintain records and issue receipts.
• Order office supplies and manage inventory.

Skills

Client focus

Efficient interpersonal skills

Ability to multitask

Reliability

Organized

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Windows

MS Word

MS PowerPoint

Internet

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

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Applying to customer service clerk @ Mat Master

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