customer service clerk

Carbo Medical Supplies; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

A reputable medical supplies company in Scarborough is seeking a Customer Service Clerk to enhance customer satisfaction. The position involves handling inquiries, processing transactions, and maintaining record accuracy. An ideal candidate is punctual, organized, and possesses strong interpersonal skills. The role may require shift work, and will provide training for applicants.

Qualifications

• Will train for the position.
• Experience in customer service preferred but not required.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Conduct sales transactions through Internet-based electronic commerce.

Skills

Efficient interpersonal skills

Organized

Reliability

Team player

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

MS Excel

MS Outlook

MS Windows

MS Word

Quick Books

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Urban area
• Retail / wholesale establishment / distribution centre

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Receive payments
• Sell merchandise
• Operate computerized inventory record keeping and re-ordering systems
• Provide advice about merchandise
• Conduct sales transactions through Internet-based electronic commerce
• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
• Maintain sales records for inventory control
• Assist in display of merchandise

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Quick Books
• Medical equipment and supplies

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Organized
• Reliability
• Team player
• Initiative
• Are you available for shift or on-call work?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• Will train
• Bonus

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Customer Service Clerk • Scarborough, ON, CA