Customer service clerk

Davidson Contract Services; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Free parking available

Work Term: Permanent

Work Language: English

Hours: 40 to 44 hours per week

Job summary

Davidson Contract Services in Canada is seeking a Customer Service Clerk to support transportation operations in the trucking division. You will answer inquiries, log complaints, process orders, and help track shipments.

The role requires strong written and oral communication, attention to detail, ability to work under pressure, and proficiency in MS Excel and Outlook. Evening shifts and 40–44 hours weekly may apply; English proficiency essential.

Qualifications

• Secondary school graduation certificate and 1–2 years of experience in a customer service role.
• Ability to communicate effectively, both in writing and verbally, with clients and team members.

Responsibilities

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Receive and log complaints
• Record transactions
• Perform data entry
• Keep track of shipments
• Provide customer service
• Receive and register documents for data entry

Skills

Attention to detail

Excellent oral communication

Excellent written communication

Client focus

Organized

Team player

Initiative

Ability to multitask

Dependability

Punctuality

Flexibility

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Transportation
• Trucking company

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Receive and log complaints
• Record transactions
• Perform data entry
• Keep track of shipments
• Provide customer service
• Receive and register documents for data entry

Computer and technology knowledge

• MS Excel
• MS Outlook

Type of industry experience

• Trucking

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability

Employment terms options

• Day

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits

Other benefits

• Free parking available
• Work Term: Permanent
• Work Language: English
• Hours: 40 to 44 hours per week