Customer Service Champion

Saint-Gobain; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading building materials company as a Customer Service Champion in Saskatoon. In this role, you'll enhance customer experiences by addressing inquiries, processing orders, and resolving concerns. This full-time position offers a great opportunity within a supportive team environment with comprehensive benefits.

Benefits

Excellent healthcare options

Financial Security (RRSP, DPSP)

Tuition Reimbursement

Employee Recognition Programs

Pet insurance options

Qualifications

• 2+ years’ experience in a similar customer service role.
• Exceptional verbal and written communication skills.

Responsibilities

• Ensure thorough and professional service for customer inquiries and orders.
• Liaise with head office and maintain customer accounts.

Skills

Customer Service

Communication

Problem Resolution

Teamwork

Organizational Skills

Tools

Microsoft Office

Job description

Kaycan has an exciting career opportunity for a Customer Service Champion based in Saskatoon to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday

Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
• Other duties as required.

Here is what’s important to have to apply:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer experience: Microsoft Office,
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer facing environment.

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program
• Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) andEmployee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Employee Recognition Programs
• LiveWell: Rewarding you for living a healthy lifestyle
• Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)
• Pet insurance options: Insurance plan & prescription discount program for your furry friends
• Perks & Savings Program: access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.