Customer Service Cashier (Deer Valley)

Calgary Co-op; Alberta; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Cashier to join their dynamic team. This role is pivotal in delivering exceptional customer service while ensuring a safe and efficient operation. You will engage with customers, manage transactions, and maintain product displays, all within a collaborative environment. The company values its employees and offers opportunities for personal growth, competitive wages, and a range of benefits, including health plans and employee discounts. If you are passionate about customer service and thrive in a team-oriented atmosphere, this is the perfect opportunity for you.

Benefits

Extended Health Benefits

Paid Vacations

5% Employee Discount

Recognition Program

Social Committee Events

Employee & Family Assistance Plan

Training and Development Programs

Qualifications

• Grade 9 education or acceptable combination of education and experience.
• Related retail experience, including customer service.

Responsibilities

• Provide customer service and maintain positive customer relations.
• Handle cash and operate checkouts efficiently.
• Ensure cleanliness and organization of the sales floor.

Skills

Customer Service

Cash Handling

Retail Experience

Communication Skills

Basic Computer Skills

Education

Grade 9 Education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. TheCustomer Service Cashierposition reports directly to the Customer Service Supervisor / Front End Manager, and the main responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Performs all aspects of stocking and display functions in an efficient and organized manner. Maintain display presentation and stock levels (stock provided) in and around the candy / magazine racks and face Front End displays.
• Handles merchandise ensuring quality, minimizing damages, markdowns and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained.Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor, Front End Manager or Duty Manager.
• Responsible for adhering to regulated laws. (. age restriction)
• Maintains a working knowledge of PLU codes.
• Advise supervisor of any merchandise and supplies that require ordering.
• Performs all aspects of the Customer Service Cashier functions including, but not limited to opening and closing duties.
• Operates the checkouts and cash handling in an efficient manner.
• Responsible for all aspects of ordering money, merchandise and supplies if required.
• Responsible for all aspects of receiving including reviewing / verifying invoices, returns, transfers, claims and proper storage of products if required.
• Responsible for organizing and taking inventory if required.
• Operates all aspects of the Customer Service Office functions in an efficient manner including but not limited to opening and closing duties, POS reporting functions, Lottery, Cash Balancing, security system checks, mail sorting, collecting money from vending machines, maintenance of donation log, bulletin boards, and communicating various public announcements if required.
• Operates the Customer Service Office checkouts and cash handling in an efficient manner if required.
• Responsible for implementation of Customer Service programs, running and balancing reports, and the preparation for armoured car service if required.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Related retail experience, including the provision of customer service

What skills and abilities will set you apart from others?

• Previous cash handling, banking or related retail experience
• Must be fluent in English
• Basic Word, Excel and Outlook

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include : food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.

MINIMUM / ESSENTIAL QUALIFICATIONS :

• Grade 9 or an acceptable combination of education and experience.
• Related retail experience.

DESIRABLE QUALIFICATIONS :

• Previous cash handling, banking or related retail experience
• Must be fluent in English
• Basic Work, Excel and Outlook
• Employees must successfully complete and maintain the following courses :
• Cashier-training program (within probation or class trial).