Customer Service (Cargo) Agent (PT)

Jazz Aviation; Victoria; On-site; CAD 35,000 - 50,000; Full time

Job summary

Jazz Aviation is seeking a Cargo Agent to assist customers with airfreight logistics. This role includes processing shipments, operating ground vehicles, and ensuring compliance with safety regulations. The position offers excellent training and a range of benefits, promoting a diverse and inclusive workplace.

Benefits

Special rates on airfare

Car rentals and hotel accommodation discounts

Access to an extensive benefits package

Qualifications

• Candidates will be high school graduates who are bondable and possess a valid driver's license.
• Demonstrated ability to operate ground vehicle equipment.
• Preference will be given to applicants with previous ramp experience.

Responsibilities

• Operating ground vehicles as required.
• Process the shipment of all freight and COMAT.
• Initiate claims resulting from missing and damaged cargo.

Skills

Customer Service

Organizational Skills

Education

High School Graduate

Tools

Ground Vehicle Equipment

Job description

Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People in 2023!

As a member of the Jazz Cargo Team, your role will be to assist our Air Canada customers in the logistics of shipping their packages. Our Cargo Agents will be trained in the Transport Canada rules and regulations of shipping as well as the Air Canada web-based Cargo System, WebLynx. While technical training will be delivered to you, excellent customer service is also expected. Additional training will be completed for safe airside ramp driving and operations and forklift licensing. By joining our team, you will have access to our extensive benefits package. You and your immediate family members will also enjoy perks such as special rates on airfare, flights, car rentals, hotel accommodation, vacation packages and even cruises.

Purpose of Position:

To process airfreight shipments, adhere to safety and regulatory policies, operate cargo related equipment, process delayed, lost and damaged luggage and provide exceptional service to our customers. Reporting to the Manager, Customer Service, the incumbent will be responsible for the following:

Key Responsibilities:

• Operating ground vehicles as required.
• Process the shipment of all freight and COMAT.
• Takes Cargo to and from the aircraft.
• Initiate claims resulting from missing and damaged cargo.
• Handling base supplies.
• Process delayed, lost and damaged luggage.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, andthe safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Handling missing baggage and damaged baggage claims.

Qualifications:

• Candidates will be high school graduates who are bondable and possess a valid driver's license.
• Demonstrated ability to operate ground vehicle equipment.
• Candidates should possess strong organizational skills and the ability to work with little or no supervision.
• Preference will be given to applicants with previous ramp experience.
• Must successfully complete the Lynx initial training course for Cargo Agent in accordance with Company standards.
• Customer Service experience is an asset.
• Computer experience required.
• Knowledge of Dangerous Goods regulations an asset.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.