Customer Service Broker (Home & Auto Insurance)

OTIP Group of Companies (OGC); Edmonton; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is looking for an Insurance Broker Assistant in Edmonton. The successful candidate will provide comprehensive support to members by responding to inquiries, resolving complaints, and helping assess risks for automobile and property policies. The role requires a RIBO license and engagement in multiple insurance training courses, ensuring preparation for a rewarding career in insurance.

Benefits

Competitive salary and bonuses

100% premium coverage for benefits from day one

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for career advancement

Qualifications

• A RIBO license is required within three months.
• Completion of three insurance courses is necessary.
• Experience in personal lines automobile and property insurance is an asset.

Responsibilities

• Respond to inquiries and process changes in the system.
• Resolve complaints and recommend solutions.
• Attract potential members and meet sales objectives.

Skills

Customer Service

Problem Solving

Communication

Education

RIBO License

CIP Principles and Practice Property 1

Automobile Insurance Course

Tools

Microsoft Office Suite

Job description

Reporting to the Assistant Manager Broker Service, you will assist members by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

The core responsibilities include:

• Responding to telephone inquiries and written requests, processing changes into the computer system, applying underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolving product and service problems by clarifying member complaints, determining causes, selecting solutions, explaining them, expediting corrections, following up, and making recommendations to management.
• Attracting potential members by answering questions, providing product and service information, obtaining expiration dates, and meeting or surpassing sales objectives.
• Processing rewrites and remarketing following established guidelines.
• Filing and documenting insurance transactions, maintaining and updating rate manuals, including new coverage announcements.
• Maintaining a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management.

Qualifications:

This is the ideal candidate profile:

• A RIBO license is required; candidates not yet licensed will be enrolled in training and must obtain their license within three months.
• Completion or commitment to complete three insurance courses: CIP Principles and Practice Property 1, and Automobile, or equivalent courses.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.
• Potential candidates with relevant skills but less experience are encouraged to apply and share why they are a good fit.

Additional Information:

Perks We Offer:

• Competitive salary and bonuses.
• Industry-leading benefits with 100% premium coverage (excluding LTD) from day one.
• Defined benefit pension plan.
• 100% coverage of continuing education and licensing fees, including RIBO courses in Ontario.
• Access to learning resources like LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for career advancement.

If interested, please apply online. We are committed to creating an accessible, inclusive environment and will provide accommodations upon request. We value diversity and encourage applications from all qualified individuals. Only shortlisted candidates will be contacted.

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Key Skills