Customer Service & Billing Representative (Clerk IV)

ATCO Structures & Logistics Ltd; Hay River; On-site; CAD 3,000; Full time

Job summary

Join a community-driven team at a leading company offering customer service roles. This position involves responding to inquiries, coordinating services, and providing excellent customer care. With a supportive environment and opportunities for growth, this role promises meaningful work that inspires change.

Benefits

4 weeks paid vacation

5 additional flex days off

Monthly northern living allowance

Benefits from your first day of employment

Qualifications

• At least 3 years of related experience in a computerized environment.
• Experience with accounts payable and receivable systems.
• Knowledge of customer information billing systems and utility regulations is an asset.

Responsibilities

• Respond to billing and service inquiries in person and over the phone.
• Coordinate fieldwork and process fieldwork orders in the billing system.
• Assist with power outage procedures and liaise with social agencies.

Skills

Customer Service Orientation

Communication

Problem-Solving

Interpersonal Skills

Education

High School Diploma

Tools

O365

MS Word

MS Excel

Job description

Everyday a new adventure!

Division: Northland Utilities

Location: Hay River NT

Duration: 12 months term

What We Offer:

• Salary starting at $2,940.00 biweekly
• Monday to Friday, 8am – 5pm
• 4 weeks paid vacation
• 5 additional flex days off
• Monthly northern living allowance
• Benefits from your first day of employment
• A supportive team environment with opportunities for professional growth and skill development
• This term position has the potential to open the door to other opportunities within our company

Why Work Here:

Joining the Northland Utilities team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community.

About the Role:

Reporting to the Supervisor, Customer Service & Administration, you will provide a full range of customer services, including responding to residential and commercial account inquiries and service requests within an assigned area. As the first contact for customers, your goal is to ensure prompt, personalized service and to promote and enhance the company’s image with our customers.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative environment. If you approach work with passion, curiosity, and the courage to innovate, this role is for you.

What You Get to Do:

• Respond to billing and service inquiries in person and over the phone, including connection and disconnection of services.
• Coordinate fieldwork with service personnel and process fieldwork orders in the billing system.
• Initiate collection actions and negotiate payment arrangements with customers in arrears.
• Assist with power outage procedures as needed.
• Liaise with social agencies, governments, and First Nations to seek or provide customer information and resolve account issues.
• Process invoices and expenses from receipt to payment, and respond to vendor queries.
• Issue accounts receivable invoices and follow up on late payments.
• Perform other office administration duties, support tasks, and handle minor financial duties.

What You Bring:

• High School Diploma required.
• At least 3 years of related experience in a computerized environment.
• Experience with accounts payable and receivable systems.
• Proficiency with O365, MS Word, and MS Excel.
• Knowledge of Customer Information Billing Systems, utility regulations, rate structures, emergency procedures, and industry knowledge is an asset.
• Excellent interpersonal, communication, and problem-solving skills for dealing with internal and external customers.
• Strong customer service orientation.
• Ability to handle confrontation and diffuse emotional situations.
• Ability to work professionally and maintain confidentiality of customer information.

We thank all applicants; only those selected for an interview will be contacted.

Northland Utilities is part of ATCO Ltd., a diversified global corporation with investments in various sectors, including energy, construction, logistics, and real estate. For more information, visit www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands of Indigenous Peoples where our operations are located, respecting their history, languages, ceremonies, and cultures.