Customer Service / Billing

Canada Cartage Group; Oshawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join Canada Cartage Group as a Customer Service Representative, responsible for effective communication with drivers and customers. This position entails handling administrative tasks and providing support across departments. Bringing your skills in customer service and communication will help streamline logistics operations. Enjoy a supportive team environment and opportunities for career growth, all while contributing to a trusted leader in logistics services.

Benefits

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics discounts

Qualifications

• 6 months to 1 year of customer service experience required.
• Strong attention to detail and proficient in Microsoft Office programs.

Responsibilities

• Responsible for effective communication with drivers, customers, and departments.
• Perform clerical activities including data entry and processing invoices.
• Provide exceptional customer service to address billing inquiries.

Skills

Verbal communication

Written communication

Attention to detail

Proficient in Microsoft Office

Education

High school diploma

Job description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Responsible for effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services. Performs various clerical activities in the department, including data entry, information verification and processing invoices. Additionally, providing exceptional customer service to address inquiries related to billing and invoicing.

Schedule : Mon-Friday 9 : 30am-6 : 00pm

What you will do

• Communicating with vendors on daily procedures
• Processing documents as needed
• Able to handle administrative tasks
• Work closely with other departments (collections, operations, sales) to investigate and resolve customer inquiries
• Support senior planner and account coordinator requests completing all daily add-ons as required
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR evening duties (respond in timely manner to all customer requests)

What You’ll Bring

• 6 months up to 1 year customer service
• High school diploma

Along with the following Skills & Competencies :

• Capable verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs; Word, Excel, and Outlook
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity.

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.