Customer Service - Bilingual - Work from Home

Arise Virtual Solutions; Ottawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company provides flexible opportunities for bilingual customer support agents specializing in insurance products. You will handle customer inquiries in both English and French from the comfort of your home, managing claims, policy changes, and addressing various customer concerns. This role offers autonomy and the chance to establish your own business in a supportive virtual environment.

Benefits

Work from home

Set your own schedule

No commuting costs

Flexible income opportunities

Qualifications

• Self-motivated with strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to navigate multiple systems efficiently.

Responsibilities

• Provide bilingual customer support for insurance queries.
• Manage policy updates, cancellations, and refunds.
• Explain policy benefits and ensure customer satisfaction.

Skills

Communication

Problem solving

Empathy

Job description

Provide bilingual customer support in French for an insurance client through the Arise Platform.

If you speak English and French, have experience supporting insurance products, and seek flexible income opportunities, this role might be ideal. Work from home, leverage your expertise, and earn on a flexible schedule via the Arise Platform.

The Arise Platform is an online portal connecting you to remote customer service opportunities with well-known brands. It allows you to provide customer support remotely, earning extra income while saving on commuting and related costs.

Several prominent clients are immediately available on the platform, enabling you to start earning within weeks. Your responsibilities include handling telephone support for an insurance client, addressing product or service inquiries, processing policy changes, cancellations, refunds, and explaining policy benefits.

Benefits of using the Arise Platform:

• Work comfortably from home
• Set your own schedule around personal and family priorities
• Avoid commute and related expenses, saving time and money
• Earn additional income flexibly

A typical day involves:

• Supporting customers in English and French with insurance questions
• Managing policy updates, cancellations, and refunds
• Interpreting policies and explaining benefits to customers

Requirements to succeed:

• Self-motivated with strong problem-solving skills
• Patience, empathy, and ability to work under pressure
• Excellent communication skills (written, listening, verbal)
• Ability to efficiently navigate multiple systems and deliver friendly, knowledgeable service

No degree is required. This is a great opportunity for anyone ready to work independently on their own terms. You can run your own customer support business or work as an agent for a Service Partner on the platform. A series of assessments and a virtual certification course are required before servicing clients.

About Arise:

Arise connects small, home-based businesses with Fortune 500 clients via a virtual platform. You choose your support opportunities and create your schedule from home.

Learn more at AriseWorkFromHome.com

• This is not an employment offer but an opportunity to establish a business-to-business relationship with Arise.