Customer Service Attendant - YXE - Part-Time

Snowbird Aviation Services; Saskatoon; On-site; CAD 30,000 - 60,000; Part time

Job summary

Snowbird Aviation Services in Saskatoon seeks a part-time Customer Service Attendant to conduct passenger check-ins, process tickets, and provide exceptional customer service. This role requires strong interpersonal skills and requires obtaining an Aircraft Radio License. Candidates should be self-motivated and able to work flexible hours, including weekends.

Qualifications

• Exceptional customer service and interpersonal skills.
• Ability to resolve conflicts positively.
• Must obtain an Aircraft Radio License and a Restricted Area Identity Card.

Responsibilities

• Conduct passenger check-ins and process tickets.
• Communicate weather information and flight times.
• Assist with baggage handling and track lost baggage.

Skills

Customer service skills

Interpersonal skills

Leadership skills

Organizational skills

Education

Aircraft Radio License

Restricted Area Identity Card

Tools

Computer skills

Job description

Customer Service Attendant

Part-Time

Saskatoon, SK

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety-focused service to Saskatchewan's largest regional airline, Rise Air. We are committed to being an employer of choice and offer rewarding careers for self-motivated team players. Currently, Snowbird Aviation Services has opportunities for a Customer Service Attendant in Saskatoon, Saskatchewan.

Responsibilities

• Conduct passenger check-ins, including processing tickets, announcing flights, collecting boarding passes, assisting with baggage requirements, and escorting passengers during departures and arrivals.
• Accept and process cargo.
• Receive and communicate weather information, flight times, and passenger loads.
• Prepare flight/freight manifests, passenger tickets, and load sheets.
• Communicate effectively with customers, peers, management, and various departments.
• Assist with baggage handling and track lost baggage.
• Coordinate transportation, meal requirements, and hotel reservations as needed.
• Engage in problem solving and contribute positively to overall company operations.

Qualifications

• Exceptional customer service and interpersonal skills to enhance communication and relations within the company.
• Computer skills are an asset.
• Self-motivated with the ability to work within specified timelines.
• Strong leadership skills and ability to work effectively as part of a team.
• Ability to resolve conflicts positively and constructively with customers and co-workers.
• Excellent organizational skills.
• Must obtain an Aircraft Radio License and a Restricted Area Identity Card.

Shift Requirements

• Flexibility to work mornings, days, evenings, and weekends.
• Occasional overtime and on-call shifts may be required.

This position is represented by the Teamsters Local 395 bargaining unit.

Additional Information

Rise Air is committed to employment equity, diversity, and inclusion. We support career opportunities for Indigenous peoples and strive to create a respectful environment that fosters exploration, learning, and communication. Our organizational values include safety, service, integrity, sustainability, and passion. We encourage all qualified candidates to apply. In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents.

Rise Air is proudly 100% Indigenous owned. We work closely with communities, stakeholders, and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants.

We acknowledge that our operations are on the lands of Indigenous peoples, including the First Nations of Treaty 6, Treaty 8, and Treaty 10 territories, as well as other on-Treaty First Nations and Métis. We are committed to honoring the spirit of reconciliation and promoting Indigenization at Rise Air.