Customer Service Associates

The Campbellford Home Hardware; Campbellford; On-site; CAD 25,000 - 30,000; Full time

Job summary

The Campbellford Home Hardware is seeking a Full Time Customer Service Associate to support its Campbellford location. You will help customers locate items, answer questions, process special orders, and maintain displays while following store policies.

Responsibilities include processing orders, assisting with price changes, and supporting inventory counts with attention to safety and accuracy. Weekend availability is required.

Qualifications

• High School diploma or equivalent.
• Flexible schedule including weekends, evenings and holidays.
• Excellent communication skills.
• Prior retail experience beneficial.

Responsibilities

• Assist customers in locating items in-store and online.
• Process special orders and assist with inventory tasks.
• Maintain pricing, signage, and displays.
• Support cashiering and cash handling as required.
• Ensure store safety and housekeeping standards.
• Participate in regular cycle counts and inventory checks.

Skills

Customer service

Communication

Mathematics

Teamwork

Education

High School diploma or equivalent

Job description

Posted on October 7, 2026 The Campbellford Home Hardware

• Full Time
• Retail / Customer Services
• Campbellford, ON
• $17.50 - $22 Hourly
• Closes October 31, 2026

The Campbellford Home Hardware , located in Campbellford, are looking to hire Full Time, Customer Service Associates to support their location in Campbellford.

Job Duties:

Assist customers in locating merchandising in store, on homehardware.com, as well as processing special orders.
Determine customer’s needs by asking open-ended questions.
Communicate product knowledge to the customer as appropriate.
Assist customers in locating and comparing merchandise.
Assist customers with finding all items needed to complete their project.
Process special orders for non-stock or out of stock items.
Assist customers with carrying out large items.
Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
Advise the designated manager of shortages, damaged goods, back-orders etc.
Change prices on merchandise, bins, displays, etc. as necessary.
Build special displays and signage for sales, promotions and other special events.
Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
Always take appropriate safety precautions when cutting pipe, glass, wire mesh, making keys etc., and make an effort to minimize waste.
Help unload incoming trucks.
Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
Keep stock in storage area neat, clean, and orderly.
Participate in regular cycle counting, and assist in taking annual inventory counts.
Reorder merchandise according to stores buying procedures.
Attend store meetings, training sessions, etc. as required.
Work on special projects as assigned by department manager.
Work on additional duties and assignments as assigned by management.
Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

Qualifications:

Ability to work a flexible schedule including weekends, evenings and holidays.
Friendly and helpful attitude toward customers.
Excellent communication skills.
High School graduation or equivalent.
Willingness to learn.
Good mathematical skills.
Prior retail experience beneficial.
Creative abilities for making attractive in-store displays.
Willingness to continually develop professional skills and knowledge base.
Ability to work co-operatively in a team atmosphere.

Additional Information:

Pay – $18.00 – $22.00 per hour

Job Type – Permanent – Full Time, Weekends as needed, Holidays as needed