Customer Service Associate - Medical Call Center

Sym-Tech Dealer Services; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading finance and insurance provider in the automotive industry seeks a Bilingual Customer Experience Specialist. This role involves delivering exceptional customer service, supporting the sales team, and collaborating with various departments. Ideal candidates are energetic, proactive, and possess strong communication skills in both French and English.

Qualifications

• 3+ years of customer service or relevant industry experience.
• Fluent in French and English, both written and spoken.

Responsibilities

• Provide top-tier customer service to external clients.
• Manage daily administration and coordination of customer service activities.
• Ensure accurate documentation for each transaction.

Skills

Customer Service

Bilingual

Team Building

Tools

MS Office

CRM

Job description

Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At Sym-Tech, we are looking for Associates who share our passion for innovation, creativity, and results! We are committed to delivering excellent client service and providing our Associates with opportunities to learn and grow professionally.

Position: Bilingual Customer Experience Specialist

Location: Thornhill, ON

Reporting to the Manager, Customer Experience, this role provides support to Dealer clients and the National Sales Team. Responsibilities include:

1. Providing top-tier customer service to external clients and support to internal departments.
2. Communicating with sales team members via phone or email.
3. Managing daily administration and coordination of customer service activities.
4. Coordinating in-field support with the sales team.
5. Collaborating with the Marketing department and Distribution Centre to ship sales supply orders.
6. Assembling marketing and sales collateral and POS materials.
7. Meeting or exceeding monthly call center performance objectives, including call quality.
8. Ensuring accurate documentation for each transaction and maintaining CRM records.
9. Performing additional duties and projects as assigned by management.

Qualifications:

• 3+ years of customer service or relevant industry experience.
• Fluent in French and English, both written and spoken.
• Strong desire to deliver a superior customer experience with compassion.
• Energetic, friendly, outgoing, proactive personality with business acumen.
• Excellent team-building skills and ability to work independently.
• Proficient in MS Office; CRM experience is an asset.
• Ability to work overtime if required.