customer service associate- inside/outside lawn & garden

RONA; Saint-Hyacinthe; On-site; CAD 30,000 - 45,000; Full time

Job summary

Join RONA as a Customer Service Associate, where your passion for customer service and knowledge of products will create memorable experiences for customers. You'll play a vital role in ensuring customer satisfaction through personalized advice, contributing to store merchandising, and achieving sales targets in a supportive and inclusive environment.

Benefits

An inclusive and safe working environment

Promotion of work-life balance

Exclusive employee discounts

Insurance benefits (conditions apply)

Annual salary review

Opportunities for advancement

Comprehensive training program

Student incentive program

Qualifications

• Experience in a similar sales role is preferred.
• Strong analytical skills necessary for the role.

Responsibilities

• Greet customers warmly and ensure an excellent customer experience.
• Assess customer needs and provide informed advice about products.
• Contribute to sales targets by promoting items effectively.

Skills

Customer service

Analytical skills

Job description

customer service associate- inside/outside lawn & garden

You know about plants and you love customer service. Your place is with us.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your skills in a dynamic environment.

Your role:

• Greet customers warmly and ensure an excellent customer experience
• Assess customer needs and provide well informed and specialized advice about products
• Present merchandise (including through demos), emphasize item features, and recommend complementary items
• Contribute to the merchandising of products in your department (e.g., displays, visual presentation, labelling, signage)
• Stay informed of new products and their technical applications
• Contribute to the achievement of sales targets
• Stay informed of promotions and flyers
• Work in accordance with the store’s policies and procedures on loss prevention and health and safety
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• Experience in a similar sales role
• Strong analytical skills

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.