Customer Service Associate II
Ryder System, Inc.
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Benefits offered by this job
Job summary
Ryder System, Inc. in Woodstock, Ontario, is seeking a Customer Service Associate II to plan driver routes and provide support to drivers and client representatives in a transportation environment.
The role maintains records, monitors daily logs for discrepancies, and coordinates routing to ensure safe, efficient delivery operations. Key responsibilities include scheduling repairs and maintenance, coordinating loads, and assisting logistics leadership in quality control and reporting while
Qualifications
- College degree/Technical Certification in logistics, supply chain or transportation or equivalent experience.
- One year or more in a similar position required.
- Strong verbal and written communication skills.
Responsibilities
- Provide customer service support to driver and client representatives in a transportation environment.
- Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work.
- Sequence and plan daily routing and all related activities.
- Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
- Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
- Ensure that emergency orders are delivered within expected timeframes.
- Review Web TM to ensure stops are completed efficiently.
- Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required.
- Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
- Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
- Identify opportunities to improve operations and make suggestions.
Skills
Education
Job description
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: About Ryder For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
Type: Full-time/Permanent Wage: $48000-$52000 Shifts: Monday- Friday and Sunday – Thursday: 3pm-11:30pm Location: Woodstock, Ontario
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.
- Provide customer service support to driver and client representatives in a transportation environment.
- Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work.
- Sequence and plan daily routing and all related activities.
- Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
- Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
- Ensure that emergency orders are delivered within expected timeframes.
- Review Web TM to ensure stops are completed efficiently.
- Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required.
- Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
- Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
- Identify opportunities to improve operations and make suggestions.
- Performs other duties as assigned.
- Strong verbal and written communication skills
- Bilingual (For Quebec locations only)
- Ability to build strong customer relationships
- Strong planning and organizational skills
- Demonstrates problem solving skills
- Demonstrates analytical skills
- Possesses a high degree of initiative
- Detail oriented with excellent follow‑up practices
- Performs work independently with minimal supervision
- Ability to work independently and as a member of a team
- College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
- One (1) year or more in a similar position required
- None
- No
- Customer Service
At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
- Pay Type: Salaried
- Minimum Pay Range: $48k
- Maximum Pay Range: $52k
Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.
Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.
If you require assistance in order to apply, please contact us at 888-957-9337.
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
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