Customer Service Associate II

Ryder; Edmonton; On-site; CAD 52,000 - 55,000; Full time

Job summary

A logistics company in Edmonton is seeking a Customer Service Associate II to provide support to drivers and clients while planning and scheduling routes. The position requires strong communication and organizational skills, alongside a college degree or technical certification in logistics or transportation. Offering a full-time role with competitive compensation.

Benefits

10 days Paid Time Off

Excellent benefits after 30 days

Retirement benefits

Employee discount on stock

Safe work environment

Qualifications

• 1+ year in a similar position required.

Responsibilities

• Plan and schedule driver routes.
• Provide customer service support to drivers and clients.
• Monitor daily logs and perform investigative functions.
• Prepare manifests and delivery trip logs.

Skills

Strong verbal and written communication skills

Ability to build strong customer relationships

Strong planning and organizational skills

Demonstrates problem solving skills

Detailed oriented with excellent follow-up practices

Education

College degree/Technical Certification in logistics, supply chain or transportation

Job description

About Ryder

At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. Employee satisfaction is part of our culture.

About the Job

Type: Full Time; Permanent

Wage: $52,000-55,000 per year

Shifts: Monday - Friday 3:00pm - 11:30pm

Location: Edmonton, AB

Why Ryder?

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment
• Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.

Essential Functions

• Provide customer service support to driver and client representatives in a transportation environment.

• Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work.

• Sequence and plan daily routing and all related activities.

• Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.

• Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.

• Ensure that emergency orders are delivered within expected timeframes.

• Review Web TM to ensure stops are completed efficiently.

• Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required.

• Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.

• Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.

• Identify opportunities to improve operations and make suggestions.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Bilingual (For Quebec locations only)

• Ability to build strong customer relationships

• Strong planning and organizational skills

• Demonstrates problem solving skills

• Demonstrates analytical skills

• Possesses a high degree of initiative

• Detailed oriented with excellent follow-up practices

• Performs work independently with minimal supervision

• Ability to work independently and as a member of a team

Qualifications

• College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience

• One (1) year or more in a similar position required

Travel

None

DOT Regulated

No

Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:

Recruiter: Massinisa Belguesmia

Email: [e-mail]

Business Hours: M to F, 8:00am to 5:00pm EST

Job Category

Customer Service

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: 52000

Maximum Pay Range: 55000

Ryder is an Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.

Authorization to Work in Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ryder.com. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

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