Customer Service Associate – Data

IKO Global; Brampton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in roofing and building materials is seeking a Customer Supply Chain Associate. This role involves collecting, analyzing, and interpreting supply chain data to identify trends and improve efficiency. The ideal candidate will have strong analytical skills and experience with MS Excel. Join a diverse and inclusive organization focused on employee growth and satisfaction.

Benefits

Competitive salary

Health and benefit plan

Matched retirement savings program

Qualifications

• Post-secondary education in relevant fields preferred.
• CITT and/or APICS designation is an asset.
• Experience with JD Edwards and Salesforce is an asset.

Responsibilities

• Design and implement methods for collecting and managing supply chain data.
• Analyze supply chain data to identify areas for optimization.
• Communicate findings and recommendations to stakeholders.

Skills

Analytical

Teamwork

Organizational

Customer Satisfaction

Communication

Education

Post-Secondary Education in Business Administration

Operations/Inventory Management

Supply Chain

Tools

MS Excel

JD Edwards

Salesforce

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

The Customer Supply Chain Associate - Data will be responsible for collecting, analyzing, and interpreting data related to all aspects of the company's customer supply chain. This role will involve identifying trends, patterns, and opportunities for improvement within the supply chain, ultimately contributing to increased efficiency, and improved overall performance.

WHAT’S IN IT FOR YOU?

• Competitive salary
• Competitive health and benefit plan

• Competitive matched retirement savings program
• The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
• The opportunity to work with an industry leader in manufacturing
  

WHEN YOU JOIN US YOU WILL BE;

• Data Collection and Management: Design and implement methods for collecting, managing, and maintaining supply chain data.
• Data Analysis and Interpretation: Analyze supply chain data and key performance indicators (KPIs) to identify areas for optimization and improvement.
• Trend Identification and Reporting: Identify trends, patterns, and outliers within the data to provide actionable insights.
• Problem Solving: Develop and propose solutions to address identified supply chain issues and inefficiencies.
• Collaboration: Work collaboratively with cross-functional teams to implement data-driven solutions.
• Communication: Clearly communicate findings and recommendations to stakeholders, both verbally and in written reports.
• Closely adhere to customer operations processes to improve customer experiences and meet established KPIS. Manage and review open order reports for various plants and monitor reasons for orders not shipping on time.
• Partner with teams in weekly meetings to share best practices and work on special projects. Collaborate with Sales for process improvement and guideline adherence.
  

OUR IDEAL CANDIDATE;

• Post-Secondary Education in Business Administration, Operations/ Inventory Management or Supply Chain is preferred.
• CITT and/or APICS designation is an asset.
• Possess superior analytical, teamwork, and organizational skills.
• Strong customer satisfaction focus and excellent relationship building skills.
• Use of MS office, especially MS Excel at an advanced level is required.
• Experience with JD Edwards and Salesforce is an asset.
• Strong open and interactive communication skills (written and verbal)
• Ability to problem solve and “think outside the box.”
• Ability to manage a large volume of emails and phone calls.
• Ability to multitask, prioritize and manage time effectively.
• Very good attention to detail
  

WORK AUTHORIZATIONS AND TRAVEL;

• Can travel to US

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.