Customer Service Associate

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.5 billion as of December 31, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450+ locations and has approximately 7,700 employees in North America.

The ProSales Associate position is designed to develop the candidate’s knowledge of the equipment rental industry. In this entry level role, you will be able to answer product and service questions, process rental orders, and fulfill our customers’ needs with accuracy and efficiency. This is an excellent opportunity for motivated self-starters who want to grow their career in Outside Sales or operations. The successful candidate should be open to discussions around relocation across Canada for promotional opportunities.

What you will do...

• Manage inbound calls and deal with walk-in customers in a timely manner.
• Answer all email inquiries.
• Resolve customer inquiries and deal with any issues or concerns.
• Provide customers with expert advice on the selection and operation of all the various types of tools and equipment.
• Generate additional sales revenue through superior customer service on all existing orders.
• Write up rental agreements.
• Source available equipment from other branches within the region.
• Schedule delivery and pick up of equipment.
• Support all team members.
• Perform additional duties as assigned.

Skills

• Ability to work as part of a team
• Ability to make outbound calls and generate sales.
• Ability to multi-task in a fast-paced environment
• Active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike.
• Demonstrate initiative and strong organizational skills.
• Exceptional communication skills while maintaining a professional customer service focused attitude.

Requirements

• A valid driver’s license or working towards a full driver’s license.
• A clean and recent driver’s abstract will be required.

To be considered for this position candidates should have one of the following criteria:

• Recent University or College Graduate
• Bachelor's degree from an accredited post-secondary institution in a sales, business or related program
• Less than 5 Years Work Experience
• A keen interest in advancing a career in sales

Pay Range: $23-25/hr, can vary based on experience

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

Benefits

• Keeping you healthy: Medical, Dental, and Vision Coverage, Life and disability insurance, Healthcare spending account, Smoking Cessation Program, Weight Loss Program, Herc Life Wellness Program
• Building Your Financial Future: Company matched Pension Plan, Employee Stock Purchase Program, Registered Retirement Savings Plan, Non Registered Savings Plan, Tax Free Spending Account (TFSA)
• Life & Work Harmony: Paid Vacation Time Off (Minimum 3 weeks), Paid sick days, Military leave, Employee Assistance Program (EAP), Adoption Assistance Reimbursement Program, Tuition Reimbursement Program, Mechanic Tool reimbursement of up to $500 per year, Auto & Home Insurance Discounts
• Protecting You & Your Family: Life Insurance, Supplemental Life Insurance, Accidental Death & Dismemberment Insurance, Disability Insurance, Critical Illness Insurance, Accident Insurance

Herc Rentals is an equal opportunity employer.