Customer Service Associate

Focus Community Development Corporation; Wasaga Beach; On-site; CAD 35,000 - 45,000; Full time

Job summary

A community-focused organization in Wasaga Beach, Ontario, is seeking a Customer Service Associate to enhance customer experiences. The role involves assisting customers, managing transactions, and maintaining a clean store environment. Ideal candidates will have retail experience and a strong commitment to customer service. Physical capabilities to lift weights and engage in frequent movement are necessary.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail or related environments.
• Ability to lift between 30 and 50 lbs.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cleanliness throughout the store.

Skills

Excellent customer service skills

Strong organizational skills

Problem-solving skills

Relationship management skills

Strong communication skills

Education

High school diploma or equivalent

Job description

Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required