Customer Service Associate

Savers; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Savers is seeking Customer Service Associates in Victoria, BC, to provide exceptional service and support to customers and donors. This role includes full-time and part-time opportunities, with extensive training and a commitment to personal and professional development. Associates will work in a purpose-driven environment, celebrating diversity and community impact.

Benefits

Comprehensive extended health care plans for full-time Team Members

Company-Paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with company matching

Paid time off for leisure or hobbies

Range of mental health services

Qualifications

• Ability to engage with diverse customers.
• Commitment to teamwork and community involvement.

Responsibilities

• Create an excellent experience for customers and donors.
• Collaborate with team members to enhance store impact.

Job description

Description

Job Title: Customer Service Associate

Pay: 17.85-18.81$/hr

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value-priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for our Customers, Donors, and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get: Comprehensive onboarding and training from day one. Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

1810 Store St, Victoria, BC V8T 4R4