Customer Service Associate

Savers | Value Village; Sherwood Park; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health care plans for full-time Team Members

Company-Paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with matching

Paid time off

Mental health services

Job summary

Savers | Value Village in Sherwood Park is seeking Customer Service Associates to provide outstanding customer service and support. In this role, you will assist customers and donors, participate in extensive training, and contribute to community programs. Positions are available for both Full Time and Part Time, with benefits including health care plans, life insurance, and retirement savings plans to support your future.

Qualifications

• Ability to create an awesome experience for customers and team members.
• Strong communication skills.
• Desire to work in a purpose-driven company.

Responsibilities

• Engage and assist customers, donors, and team members.
• Participate in comprehensive onboarding and training.
• Support community-based programs and services.

Job description

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud to be the "Thrift Proud" movement led by millions of loyal customers who visit our 300+ stores and our team of more than 22,000 members.

Description

Job Title: Customer Service Associate

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors, and other Team Members. We are hiring for both Full Time and Part Time positions.

Summary & Positions

Our brands are Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec) and Savers Australia.

What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of continued growth and development of our team members.

What You Get

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

270 Baseline Rd, Unit 280, Sherwood Park, AB T8H 1R4