Customer Service Associate

Savers | Value Village

Edmonton

On-site

CAD 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Comprehensive extended health-care plans for full-time employees

Company-paid life and AD&D insurance

Group Registered Retirement Savings Plan (RRSP) with company matching

Paid time off for leisure or hobbies

Mental-health services

Job summary

Savers | Value Village in Edmonton is hiring for the position of Customer Service Associate, available in both full-time and part-time schedules. This role is key to delivering exceptional customer experiences and supporting team members. Candidates should possess excellent communication skills and a passion for service. The company values uniqueness and offers extensive training and health-care plans for employees, all while contributing positively to local communities and the environment.

Qualifications

Excellent communication skills and a passion for customer service.
Ability to work in a team and contribute to a positive work environment.
Adaptable to various customer interactions and experiences.

Responsibilities

Create an awesome experience for customers and donors.
Deliver excellent customer service as a Customer Service Associate.
Support team members in achieving operational goals.

Job description

Who We Are

As one of the largest for‑profit thrift operators in the United States, Canada and Australia, we provide value‑priced pre‑owned clothing, accessories and household goods. Our mission is to champion reuse and inspire a future where second‑hand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organisations. By purchasing these items directly from our partners we redirect billions of pounds of used goods away from landfills, providing valuable funding for their community‑based programmes and services. We are “Thrift Proud,” a movement embraced by the millions of loyal customers who visit our 300+ stores and the more than 22,000 team members who make it possible.

Our brands are Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S./Canada), Unique (U.S.), Village des Valeurs (Quebec) and Savers Australia.

Description

Job Title: Customer Service Associate

We are hiring both Full Time and Part Time Customer Service Associates. In this role, you will create an awesome experience for our customers, donors and other team members.

Summary & Positions

At Savers / Value Village, Customer Service Associates play a key role in delivering excellent customer service. Positions are available for full‑time and part‑time schedules.

What You Can Expect

The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences and perspectives, all with something special to contribute.

To work in a purpose‑driven company that is loved for its impact on both the planet and local communities.

An investment in the career‑path interests of our people. With our aggressive store expansion plans, we recognise the importance of continued growth and development.

What You Get

Comprehensive onboarding and training from day one.

In‑house expertise! Our training department / Savers University delivers robust training to every team member across the organisation — from new hires to senior executives. We develop around 90% of our training internally and partner with a variety of renowned providers to supplement our offerings.