Customer service associate

RONA; Rosemère; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Inclusive and safe working environment

Exclusive employee discounts

GreenShield+ telemedicine platform

Advancement opportunities

Teamwork and ongoing training

Comprehensive new-hire training

Student incentive program

Annual salary review

Job summary

RONA is seeking a friendly, customer-focused team member to greet customers, assist with loading products, and keep the store organized. You will support the checkout teams, follow safety policies, and contribute to a positive shopping experience for every guest in a fast-paced environment.

Join a team that emphasizes inclusion, employee discounts, and ongoing training, with opportunities for advancement and a strong community presence across Canada.

Qualifications

• Greet customers and ensure a positive shopping experience.
• Assist customers in loading products and maneuvering carts.
• Support loss prevention and workplace safety policies.

Responsibilities

• Greet customers and ensure a good customer experience.
• Assist customers with loading products into carts or vehicles.
• Return merchandise left at the returns desk to the appropriate departments.
• Stay informed of promotions and store flyers.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

Your role:

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.