Customer Service Associate

Savers | Value Village; North Bay; On-site; CAD 28,000 - 38,000; Full time

Job summary

Join Savers | Value Village as a Customer Service Associate, where you will create exceptional experiences for customers and donors while supporting a mission that impacts local communities and the planet. Enjoy comprehensive training, diverse team environments, and opportunities for career growth in a purpose-driven organization.

Benefits

Extended health care plans for full-time team members

Company-paid Life and AD&D Insurance

A Group RRSP with a generous company match

Paid time off for leisure and personal pursuits

Mental health services to support daily well-being

Qualifications

• Ability to create exceptional customer experiences.
• Strong communication and interpersonal skills.
• Interest in supporting a purpose-driven company.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Work with diverse team members and celebrate uniqueness.
• Assist with donations and support community programs.

Skills

Customer service

Communication

Teamwork

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofits. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store shelves, providing our partners with funding for community programs. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring both Full Time and Part Time Customer Service Associates.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team members come from diverse backgrounds and experiences.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, supported by our expansion plans.

What You Get

Comprehensive onboarding and training from day one, with our internal Savers University providing robust training programs. We develop around 90% of our training internally, supplementing with renowned external providers.

• Extended health care plans for full-time team members
• Company-paid Life and AD&D Insurance
• A Group RRSP with a generous company match
• Paid time off for leisure and personal pursuits
• Mental health services to support daily well-being

Location: 390 Lakeshore Drive, North Bay, ON P1A 2C7

Value Village is committed to fair and accessible employment practices. We provide accommodations during recruitment and throughout employment, upon request, to ensure accessibility for applicants with disabilities.