Customer Service Associate

Bass Pro Shops; Moncton; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading retailer in outdoor sports equipment is hiring a Customer Service Representative to provide superior customer service and support in their inbound call center. This role involves engaging with customers, processing orders, and resolving any issues to ensure a legendary customer experience. Applicants should have experience in sales or customer service and a high school diploma, with opportunities for career advancement and discounts on company merchandise.

Benefits

Discounts on retail merchandise

Competitive wages

Unlimited career advancement opportunities

Qualifications

• 1+ years in sales or customer service preferred.
• Ability to use judgment and logic in problem-solving.
• Knowledge of specific products at Bass Pro Shops is an asset.

Responsibilities

• Greet and engage customers enthusiastically.
• Answer inquiries and process orders.
• Handle customer issues with good judgment.

Skills

Customer service

Problem solving

Judgment

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Inventory (SAP) systems

Job description

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities :

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
• Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including : checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary : empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications :

• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Competitive wages
• Unlimited career advancement opportunities

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