Customer Service Associate

Overview

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON.

Compensation: $47,000 CAD + $1,000 quarterly bonuses

Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is a proficient expert in the management and collection of customer accounts, processing of contractor payroll, and support of field offices. Qualities include building team and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek communication model as appropriate, and the ability to adapt to changes in the workplace.

Essential Functions of the Business Operations Associate:

1. Support liaison for general field office questions including but not limited to corporate policies, payroll, PeopleSoft issues, and spread and commissions.
2. Processing travel/payroll advances and adjustments for assigned field offices.
3. Auditing contractor payroll for assigned field offices.
4. Processing contractor expenses.
5. Management of customer accounts, including but not limited to invoicing, collections, customer service, and working with clients to resolve outstanding issues.

Qualifications:

1. BA / BS degree in Business or Accounting preferred.
2. Ability to effectively work in a team-oriented environment that is fair, open, honest, humble, and competitive.
3. Thorough knowledge of business policies and account management practices.
4. Strong communication skills and work ethic.
5. Ability to balance daily workload through effective time management, prioritization, and organizational skills.