Customer Service Associate

Savers | Value Village; Hamilton; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading thrift store as a Customer Service Associate, where you will create exceptional experiences for customers and donors. Enjoy comprehensive training, benefits, and opportunities for career growth in a diverse and inclusive environment.

Benefits

Comprehensive extended health care plans

Company-paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with company match

Paid time off

Access to mental health services

Responsibilities

• Create an excellent experience for Customers, Donors, and Team Members.
• Work in a purpose-driven company that impacts the planet and communities.

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are “Thrift Proud,” supported by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an excellent experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Investment in your career interests. With our ongoing store expansion, we prioritize the growth and development of our team members.

What You Get

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, complemented by partnerships with renowned providers.
• Benefits including comprehensive extended health care plans for full-time team members.
• Company-paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match.
• Paid time off for leisure or personal pursuits.
• Access to mental health services to support daily well-being.

530 Fennell Avenue, Hamilton, ON L8V 1S9

Value Village is committed to fair and accessible employment practices. We accommodate people with disabilities during recruitment and employment processes by providing reasonable accommodations upon request and through ongoing review of our policies to meet accessibility standards.