Customer Service Associate

Savers; Halifax; On-site; CAD 30,000 - 40,000; Full time

Job summary

Savers / Value Village is hiring Customer Service Associates in Halifax, offering both full-time and part-time positions. Join a purpose-driven company committed to community impact and employee growth. Enjoy comprehensive training, health benefits, and a collaborative work environment.

Benefits

Comprehensive extended health care plans for full-time Team Members

Company-paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with a company match

Paid time off for leisure or personal interests

Mental health services for well-being

Qualifications

• Experience in customer service roles preferred.
• Ability to work in a diverse team environment.
• Willingness to learn and grow within the company.

Responsibilities

• Create exceptional experiences for Customers, Donors, and Team Members.
• Participate in comprehensive onboarding and training.
• Contribute to a purpose-driven company model.

Skills

Customer Service

Communication

Teamwork

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud of our 'Thrift Proud' identity, driven by millions of loyal customers visiting over 300 stores and supported by more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. Our team is made up of individuals from diverse backgrounds, experiences, and perspectives, each contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans and commitment to employee development.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department, Savers University, develops and delivers robust training internally for all team members, from new hires to senior leaders. We create around 90% of our training content ourselves and collaborate with renowned providers for additional resources.

• Comprehensive extended health care plans for full-time Team Members
• Company-paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match to help you save for the future
• Paid time off for leisure or personal interests
• A range of mental health services to support your well-being