Customer Service Associate

J.D. Irving, Limited; Bathurst; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Associates to join their team. In this dynamic role, you will interact with customers, manage transactions, and ensure satisfaction through excellent service. Your strong mathematical skills and ability to communicate effectively will be key in a fast-paced environment. Additionally, you will operate computerized systems and assist in maintaining the checkout area. If you are customer-oriented and enjoy working independently, this is a fantastic opportunity to contribute to a thriving organization.

Qualifications

• Strong mathematical and communication skills are essential.
• Bilingual in French and English is required.

Responsibilities

• Process transactions and provide excellent customer service.
• Maintain a clean checkout area and assist other departments.

Skills

Mathematical Skills

Communication Skills

Time Management

Problem Solving

Customer Satisfaction Orientation

Bilingual (French/English)

Tools

D365

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.
• Bilingual - French/English

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answer front desk phone and direct calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders