Customer Service Assistant III – ServiceGuelph

City of Guelph; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local government organization in Ontario is seeking a part-time Customer Service Assistant III. The role involves providing excellent service as the first point of contact for citizens, performing transaction processing, and responding to a high volume of inquiries. Candidates should have strong communication skills and relevant experience in customer service. The position offers $22.16 per hour.

Qualifications

• 2-3 years customer service experience in a high interaction environment.
• Experience handling a high volume of payments.
• Intermediate skills in MS Office.

Responsibilities

• Perform customer transactions including payments and inquiries.
• Handle large volumes of incoming phone calls.
• Operate and balance a cash drawer.

Skills

Customer-focused service skills

Strong communication skills

Problem-solving abilities

Mathematical abilities

MS Office (Word, Excel, Outlook)

Education

Grade 12 diploma and one-year post-secondary education

Job description

Why Guelph

The City of Guelph is a vibrant and diverse community with a unique sense of place located in southern Ontario along the Innovation Corridor that runs between Toronto and Kitchener-Waterloo. We are also one of Canada’s fastest-growing cities with a projected population increase from 135,000 people to almost 170,000 in the next 10 years. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Position Overview

Resumes are being accepted to join our people-oriented team as a part-time Customer Service Assistant III – ServiceGuelph, reporting to the Supervisor of ServiceGuelph. As the first point of contact for citizens, ServiceGuelph delivers services and information with professionalism, efficiency, and accuracy, and creates a positive experience that builds trust and satisfaction in the work that we do. As the face of the City, our customer service team helps to solve difficult problems in a manner that is patient, empathetic, friendly, and respectful to understand the customer’s needs. It’s a big responsibility that our people do every day!

Guided by the goals and objectives of the City of Guelph Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision – an inclusive, connected, prosperous city where we look after each other and our environment.

Hours of WorkUp to 20 hours per week between the hours of 7 a.m. and 5 p.m.

Duties

• Perform large volumes of customer transactions that include payments, document intake and processing, providing information, and answering general inquiries.
• Process statutory documents and services.
• Handle large numbers of incoming phone calls.
• Respond to email inquiries.
• Operate and balance a cash drawer.
• Sort and process mail.
• Maintain forms, information, and data.
• Identify and assess customers’ needs to achieve satisfaction.
• Go the extra mile to provide a positive customer experience.
• Perform other related duties as assigned.

Qualifications

• Experience related to the duties listed above, normally acquired through the completion of a Grade 12 diploma and one-year post-secondary education (e.g. business, accounting, customer service, etc.) and 2-3 years customer service experience (both in-person and by phone) in a high customer interaction environment. Candidates with an equivalent education and experience may be considered.
• Experience handling a high volume of payments and transactions using safe and secure practices including familiarity with operating a point-of-sale system including counting and balancing monies.
• Proven customer-focused service skills.
• Reputation of going above and beyond for customers.
• Excel in a team environment and enjoy sharing knowledge with others.
• Possesses strong and engaging communication skills.
• Demonstrates creative problem-solving abilities.
• Adaptable and responsive to changing work environments and customer interactions.
• Adept at navigating and resolving conflict or difficult interactions.
• Demonstrated ability to learn and apply new tools, methods, knowledge, and information.
• Possesses strong mathematical abilities, analytical skills, and accurate record keeping.
• Ability to multi-task, prioritize work, and manage time effectively.
• Intermediate skills in MS Office (Word, Excel, and Outlook).

Rate$22.16 per hour

How to applyQualified applicants are invited to apply using our online application system by August 17, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter to be considered. Proof of qualifications will be requested at the interview stage.

Please visit the job posting listed on our careers page and click on the “Apply for this job” button. Instructions will follow.

The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.