Customer Service Assistant Healthcare At Home Elk HaH - 11477

Penn Highlands Healthcare; St. Marys; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Ontario seeks a Customer Service Assistant to provide essential office support. Responsibilities include answering calls, handling mail, and various clerical tasks. Ideal candidates will have strong organizational skills, proficiency in Microsoft Office, and excellent communication abilities to interact effectively with internal and external clients.

Qualifications

• Educational requirement: High School Diploma or GED.
• Experience: 6 months to 1 year relevant experience.
• Strong organizational and interpersonal skills.

Responsibilities

• Answering incoming calls and directing them appropriately.
• Mail distribution, scanning, faxing, and filing tasks.
• Providing excellent telephone customer service.

Skills

Computer Knowledge

Organizational Skills

Verbal Communication

Written Communication

Interpersonal Skills

Telephone Etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Summary

Provide general office support with a variety of clerical activities and related tasks. The Customer Service Assistant will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, scanning, faxing, filing as well as additional clerical duties. Requires strong computer skills, attention to detail and ability to multi task. Also calls for flexibility, excellent telephone customer service and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

Essential Job Requirements

Education: High School Diploma or GED Required.

Experience: Six months to one year relevant experience and/or training or a combination of both.

Required skills: General computer knowledge including Microsoft Office Products. Strong organizational skills. Excellent verbal and written communication skills. Exceptional interpersonal skills. Excellent telephone etiquette.

Preferred Skills

Job Description

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with federal and state laws.

Requirements are representative of minimum levels of knowledge, skills, and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.