customer service assistant

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Business sector

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints
• Order office supplies and maintain inventory
• Sell merchandise
• Accept cash, cheque, credit card, or automatic debit payment

Computer and Technology Knowledge

• MS Excel
• MS Windows
• MS Word
• MS Office
• QuickBooks

Transportation / Travel Information

• Own transportation
• Own vehicle
• Valid driver's license

Work Conditions and Physical Capabilities

• Work under pressure
• Bending, crouching, kneeling
• Handling heavy loads
• Walking
• Work Term: Permanent
• Hours: 35 to 40 hours per week