Customer Service and Warehouse Teammate

Emcosorel; Kamloops; On-site; CAD 30,000 - 60,000; Full time

Job summary

Emcosorel in Kamloops is seeking a Customer Service representative to deliver exceptional service and support. Candidates should have strong interpersonal skills and a passion for helping customers. This role involves processing orders, responding to inquiries, and contributing to a positive team environment. Join a company that values growth and offers great mentorship opportunities!

Benefits

Great mentors and on-the-job training.

Growth potential with competitive salary and benefits.

Participate in our pension plan with employer contributions.

Qualifications

• Minimum of 1 year experience in customer service or related field.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Basic typing and data entry skills.

Responsibilities

• Be a primary point of contact for customers, providing exceptional service.
• Process orders, quotes, and returns accurately.
• Participate in ongoing training to stay updated on product knowledge.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office Suite

ERP System

Job description

Westlund is the Industrial Division of EMCO.

We supply Mines and Manufacturing with Pipe, Valves, Fittings and Victaulic.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

We are community-focused problem solvers who believe in meaningful interactions and lasting relationships. We are dedicated to supporting those who dare to be different and make a real impact in the world. Being a Groundbreaker and Game-Changer is a core principle that guides everything we do.

Job Description

Can you :

Be a primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.

• Respond promptly and professionally to customer inquiries, concerns, and requests.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information, recommendations, and pricing details to customers.
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
• Maintain accurate customer records and update information in the company's database.
• Identify and escalate complex issues to appropriate departments when necessary.
• Generate sales leads and assist in upselling and cross-selling products.
• Participate in ongoing training to stay updated on company products, services, and policies.
• Contribute to a positive team environment by sharing knowledge and best practices.
• Assist in maintaining a clean and organized workspace.
• Perform other related duties as assigned.

Additionally, be responsible for picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. A high attention to detail will ensure exceptional levels of customer service and satisfaction. Monday to Friday 7 : 30-4 : 00.

Additional duties will include :

• Follow all Health and Safety rules and legislation while performing job functions.
• Load and unload trucks, operate forklift and other material handling equipment.
• Receiving duties include :

Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material.

• Print and verify the computer receiving documents and enter material received into the computer system.
• Identify special order material and damaged material and store in proper location.
• Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate.
• Picking, packing, and shipping duties include :

Pick material for customer orders, counting and comparing items to the shipping documentation.

• Assemble material and pack appropriately for pick up or shipment to customer.
• Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation.
• Inform the Supervisor of any inventory discrepancies and damaged / defective material that would impact customer service levels.
• Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris.
• Inform Warehouse Supervisor and / or Profit Centre Manager of any safety issues within the warehouse.
• Perform other tasks as requested by the Profit Centre Manager.

Qualifications

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Being Awesome is mandatory.
• Minimum of 1 year experience in customer service or related field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Strong problem-solving and decision-making abilities.
• Exceptional interpersonal skills with a talent for building relationships.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Basic math skills and ability to provide accurate quotes and process orders.
• Resilient and able to remain calm under pressure.
• Flexible and adaptable to always changing priorities.
• Strong work ethic and high standard of integrity.
• Ability to work both independently and collaboratively in a team setting.
• Active listening skills and empathy towards customer needs.
• Basic typing and data entry skills.
• Knowledge of industrial piping products / mines is a plus, but not required.
• Able to learn and operate the applicable software system used to process orders.

Preferred Skills :

• Previous experience with or knowledge of weld fittings, pipe, valves and other products sold at the Profit Centre.
• Experience using ERP System.

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training.
• Growth potential with competitive salary, benefits, and profit sharing.
• A career with a solid, stable company with strong core values.
• Participation in our pension plan with employer contributions.
• Salary Range $20.00 to $23.00 an hour DOE plus Profit Sharing after the first year.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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Customer Service • Kamloops, Thompson-Nicola Regional District, Canada