Customer Service and Sales Representative Location: ON-Burlington-L7L 0A1 Post Date: 05-25-23

Goldfish Swim School; Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

Goldfish Swim School seeks dynamic individuals for part-time roles that involve promoting swim lesson memberships and providing excellent customer service. As a key point of contact, you will manage inquiries, assist members, and resolve concerns in a supportive environment. This role offers flexibility, growth opportunities, and a team-driven atmosphere.

Benefits

Flexible schedule to accommodate school or other activities

Staff Referral bonuses

Team building events

Discounts on swim lessons for family members

Qualifications

• Experience in direct sales is mandatory.
• Self-motivated and excellent presentation skills.
• Intermediate computer skills required.

Responsibilities

• Complete the sales process using marketing leads.
• Address customer needs and expectations effectively.
• Prepare daily reports and support management activities.

Skills

Sales

Customer Service

Communication

Organization

Education

Two years experience in direct sales or related retail sales

Tools

Word

Excel

Job description

WHY JOIN GOLDFISH SWIM SCHOOL?

Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills makes every day GOLDEN! We look for dynamic individuals who share this passion.

If you want to have fun and improve the lives of children in and out of the pool, join our team - you will get back way more than you give!

Status: Part time *Must be available to work DAY time with some evenings and weekend shifts*** WILL BE A FLOATER BETWEEN OAKVILLE & BURLINGTON LOCATIONS***

Summary: Promotes the sale of swim lesson memberships and related products and services with Goldfish Swim School. Displays quality customer service in addressing the needs of existing and new members. Acts as the first point of contact and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.

• Completes the sales process using leads generated through marketing activities including events, advertising, referrals, etc.
• With effective communication skills, addresses a potential customer’s needs & expectations while presenting the services available from Goldfish Swim School.
• Manages day to day inquiries from existing members while building strong relationships
• Assists members with purchases of merchandise & vending products
• Resolves member concerns using a professional & empathetic approach.
• Prepares daily reports & schedules to support lesson execution and management activities
• Participates in training/in-services as required.

Benefits:
Flexible schedule to accommodate school or other activities
Staff Referral bonuses
Team building events
Starting rate $19ph and pay increase at 12 months of continuous service
Discounts on swim lessons for family members

Education/Experience:

• Minimum of two years experience in direct sales or in a related retail sales role
• Self-motivated and conscientious
• Excellent presentation, organization, verbal and written communication are mandatory
• Positive and clear phone manner
• Motivated to achieve sales results
• Intermediate-level computer skills required using Word, Excel, and other software systems.
  
  
  

We will provide reasonable accommodation at any time throughout the hiring and employment process for applicants with disabilities. If you require accommodation, please contact the General Manager and include the job title of the role you are interested in, your name, and your preferred method of contact.

Job Type: Part-time

Salary: $19.00 per hour

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• How many years of Sales experience do you have?