Customer Service And Ramp Agent (Kelowna)

Pacific Coastal Airlines; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

Pacific Coastal Airlines seeks a Customer Service and Ramp Agent for a part-time position in Kelowna. Key responsibilities include passenger check-in, baggage handling, and resolving flight-related issues. Ideal candidates are customer service-focused, adaptable, and able to work in various weather conditions. Enjoy a family-oriented work environment with excellent health and travel benefits.

Benefits

Comprehensive health benefits

Travel perks for employees and family

Recognition and reward programs

Qualifications

• Experience in a customer-facing role.
• Valid BC driver's license (Class 5 preferred).
• Ability to work under pressure with minimal supervision.

Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents.
• Resolve service disruption issues, ensuring safe, on-time departures.
• On-load and off-load passenger luggage and cargo.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Job description

Join our team!

Pacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service and Ramp Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individuals to continue their careers with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter services between busy international airports and remote destinations in the beautiful province of British Columbia.

Job Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change, and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Marshall, de-ice, and anti-ice aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies

• Experience in a customer-facing role
• A valid BC driver's license (Class 5 preferred)
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with the ability to have difficult conversations
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays, and/or irregular shifts
• Must represent Pacific Coastal Airlines professionally to partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture:

We honor our company motto of People First and People Friendly for both our employees and passengers. We promote a positive, caring workplace with a focus on collaboration, accountability, and loyalty. We are inclusive, respectful, and maintain a friendly corporate culture.

Health Benefits: We offer a comprehensive benefits package including extended health, dental, vision, travel medical, life insurance, accidental death and dismemberment, employee and family assistance programs, paid sick days, and paid personal emergency days.

Travel Benefits: Employees and eligible family members enjoy travel perks on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Discounts are also available at various hotels and restaurants within our communities, as well as discounted cargo shipping within our network.

Employee Programs: We have recognition and reward programs, milestone service recognition, and employee appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal opportunity employer committed to non-discrimination in all employment practices. We welcome applications from all qualified individuals regardless of ethnicity, gender, age, disability, or other characteristics.