Customer Service Alarm Dispatcher

Becklar; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to creating a safer world through innovative technologies. As a Customer Service Operator, you will play a crucial role in monitoring alarms and assisting nearly 1.7 million people daily. Enjoy a supportive work environment with guaranteed hours, comprehensive training, and numerous growth opportunities. Experience the thrill of helping others while being part of a fun and dynamic team. If you are passionate about customer service and thrive under pressure, this is the perfect opportunity for you!

Benefits

Health Benefits after 3 months

3 weeks of fully paid training

Job security with guaranteed hours

Secure building with key fob access

Free parking

No sales or surveys

Growth opportunities

Company parties

Professional development

Qualifications

• Experience in providing excellent customer service preferred.
• Ability to stay calm in fast-paced, high-pressure situations.

Responsibilities

• Process alarm signals quickly and accurately in stressful situations.
• Dispatch authorities and verify help is on the way.

Skills

Customer Service

Calmness under Pressure

Documentation Skills

Software Proficiency

Education

High School Diploma or Equivalent

Job description

Customer Service Operator

Armstrongs - A Becklar Company

Edmonton, AB, Canada

At Armstrongs we are Canada’s premiere alarm monitoring company. We are a part of Becklar Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout the U.S. and Canada for nearly 1.7 million people every day. At Armstrongs we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T. about our employees and subscribers.

Reasons You'll Love Working Here

• Starting pay of $16.50 an hour for days shift, $17.50 an hour for night shift.
• Health Benefits offered after 3 months of employment
• 3 weeks of fully paid, hands-on training
• Job security with guaranteed hours (various shifts)
• Secure building with key fob access and free parking
• NO SALES or Surveys, just helping people!
• Growth opportunities - We have strong, steady growth and always look internally for promotions first
• A FUN team, company parties, professional development, and more!
  
  

What You'll Do

• Process alarm signals quickly, accurately and professionally in stressful situations
• Dispatch the proper authorities, verify that help is on the way and notify subscribers
• Accurately document all responses for the alarm on the computer
• Learn and use new software to complete multiple tasks
  
  

What We're Looking for?:

• Must have a completed high school diploma or equivalent
• Experience providing excellent customer service preferred
• Ability to stay calm in a very fast past environment with high pressure situations
• Must be able to pass a pre-employment criminal record check
• Candidates MUST reside and be legally authorized to work in Canada
  
  

Armstrongs - A Becklar Company and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status