Customer Service Alarm Dispatcher

Becklar Monitoring; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Alarmüberwachung sucht einen engagierten Kundenservice-Mitarbeiter, der in einem dynamischen Umfeld arbeiten möchte. Diese Rolle bietet die Möglichkeit, in stressigen Situationen zu agieren und zur Sicherheit der Gemeinschaft beizutragen. Mit einem attraktiven Einstiegsgehalt, regelmäßigen Gehaltserhöhungen und einem unterstützenden Teamumfeld ist dies eine hervorragende Gelegenheit für alle, die ihre Karriere im Kundenservice vorantreiben möchten. Das Unternehmen bietet umfassende Schulungen und zahlreiche Entwicklungsmöglichkeiten, um sicherzustellen, dass Sie in Ihrer Rolle erfolgreich sind.

Benefits

Gesundheitsleistungen

Vollständig bezahlte Schulung

Job-Sicherheit

Kostenlose Parkplätze

Team-Events

Entwicklungsmöglichkeiten

Qualifications

• Erfahrung im Kundenservice wird bevorzugt.
• Fähigkeit, in stressigen Situationen ruhig zu bleiben.

Responsibilities

• Schnelle und genaue Verarbeitung von Alarmmeldungen.
• Benachrichtigung der richtigen Behörden und Dokumentation aller Antworten.

Skills

Kundenservice

Stressresistenz

Dokumentation

Softwarekenntnisse

Education

High School Diploma

Tools

Alarmüberwachungssoftware

Job description

Customer Service Operator

Armstrong's Monitoring Centers, a Becklar Company
Dartmouth, NS, Canada

At Armstrong’s, we are Canada’s premier alarm monitoring company. As part of the Becklar Monitoring Division, our mission is to create solutions for a safer world through innovative technologies and caring people. We operate one of the largest and fastest-growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout the U.S. and Canada for nearly 1.7 million people daily. We are defined by our core values: We Care, We're Fun, We're Innovative, We Value Relationships, We Give Great Service, and We Work as a Team. In short, We Care F.I.R.S.T. about our employees and subscribers.

Reasons You'll Love Working Here

• Starting pay of $16.50 an hour with raises every 6 months for the first 2 years
• Health benefits offered after 3 months of employment
• 4 weeks of fully paid, hands-on training
• Job security with guaranteed hours (various shifts)
• Secure building with key fob access and free parking
• NO SALES or surveys, just helping people
• Growth opportunities with internal promotions
• A fun team environment, company parties, professional development, and more

What You'll Do

1. Process alarm signals quickly, accurately, and professionally in stressful situations
2. Dispatch the proper authorities, verify help is on the way, and notify subscribers
3. Accurately document all responses for alarms on the computer
4. Learn and use new software to complete multiple tasks

What We're Looking For

• High school diploma or equivalent
• Experience providing excellent customer service preferred
• Ability to stay calm in a fast-paced, high-pressure environment
• Ability to pass a pre-employment criminal record check
• Legally authorized to work in Canada and reside in Canada

Armstrong's Monitoring Centers, AvantGuard Monitoring Centers, and Becklar, LLC are equal opportunity employers. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.