Customer Service Agent - Work From Home

AO Globe Life - Nzube Justin Ejifugha; Saskatoon; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Agent to join their remote team. In this role, you will deliver exceptional client support, resolve inquiries, and maintain client records with professionalism. The company values excellence and offers comprehensive training, competitive compensation, and opportunities for career advancement. If you thrive in a remote environment and are passionate about enhancing client relations, this is a fantastic opportunity to grow your career in a supportive setting. Join a team that prioritizes your development and values your contributions!

Benefits

Remote Work Arrangement

Comprehensive Training Programs

Health, Dental, and Vision Benefits

Opportunities for Professional Growth

Qualifications

• Experience in a client service role with strong communication skills.
• Proficiency in software applications for customer management.

Responsibilities

• Provide expert client support via multiple communication channels.
• Maintain accurate client records and adhere to company policies.

Skills

Client Service Experience

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving

Time Management

Education

High School Diploma

HLLQP License (willingness to obtain)

Tools

Customer Relationship Management Software

Job description

Job Title: Customer Service Agent

Location: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type: Full-Time

Organization Overview:

AO Globe Life seeks a highly professional and results-oriented Customer Service Agent to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

• Provide expert client support via multiple communication channels.
• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications:

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.