Customer Service Agent (PT)

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023!

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check-in and bag tagging via our web-based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast-paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Join our team and you and your immediate family members will enjoy perks such as special rates on airfare, car rentals, hotel accommodation, vacation packages, and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!

Purpose of Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system:
  • Make reservations and assess fares;
  • Ticketing and complete daily sales reports;
  • Passenger check-in;
  • Check and weigh the baggage, calculate any excess baggage charges, and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers, i.e., ramp agent, flight crew, dispatch, etc.
• Provide outstanding customer service by answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding, as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.