Customer Service Agent (PT)

Jazz Aviation LP; Fort McMurray; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading aviation company as a Customer Service Agent where you will be responsible for providing exceptional service to passengers, ensuring smooth check-in operations and assistance at the airport. A part-time role that invites passionate individuals to contribute to a diverse and inclusive workplace, while benefiting from travel perks.

Benefits

Special rates on airfare

Hotel accommodation discounts

Car rental discounts

Vacation packages

Career path opportunities

Qualifications

• Minimum one (1) year of customer service experience.
• Demonstrated judgment and problem-solving ability.
• If hired, must complete Customer Service Agent Initial training.

Responsibilities

• Greet and assist passengers at the airport counters.
• Handle ticketing, check-in, and resolve customer complaints.
• Perform duties while prioritizing safety and customer service.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Airline reservation system

Computer skills

Job description

Jazz was voted one of Canadas Best Diversity Employers and one of Canadas Top Employers for Young People!

As a Jazz Customer Service Agent you will be part of a team professionally representing Air Canada Express. In the course of a day you will be responsible for greeting passengers assisting them with their check in and bag tagging via our web based computer system as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period; however safety and customer service is our top priority!

Join our team and you and your immediate family members will enjoy perks such as : special rates on airfare car rentals hotel accommodation vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions or take a management career path!

Our Customer Service Agent explains why she is passionate about her work :

Meet Kamaljeet Customer Service Agent

Purpose of Position :

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities :

• Using an airline computerized system :

Make reservations and assessing fares.

• Ticketing and complete daily sales reports.
• Passenger check-in.
• Check weigh the baggage calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers. i.e. ramp agent flight crew dispatch etc.
• Provide outstanding customer service answering general inquiries at the airport.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety andthe safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base other duties may include :

• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications :

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment and problem-solving ability and effective decision-making skills.
• Excellent interpersonal verbal and written communications skills.
• Abilityto work varying shifts handling of tight deadlines and prioritization of multiple tasks.
• If hired must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• French language is considered an asset
• Note : Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds abilities and points of view. To be a leader in our industry Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Required Experience :

Unclear Seniority

Key Skills

Employment Type : Part-Time

Experience : years

Vacancy : 1

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