Customer Service Agent – Part-time (Remote Work)

HALEO CLINIC; Montreal; Remote; CAD 30,000 - 60,000; Part time

Job summary

A virtual health clinic is looking for a part-time Customer Service Agent to provide top-quality support to clients. Responsibilities include guiding clients through programs, responding to inquiries, and ensuring professional support. Applicants should possess strong customer service skills, be bilingual in French and English, and have a comfort level with digital tools. This remote position offers a flexible schedule and the opportunity for future full-time employment.

Benefits

Paid vacation and benefits

Structured onboarding process and training resources

Supportive and flexible work environment

Responsibilities

• Communicating with clients to guide them through the program.
• Providing professional and caring support throughout the client journey.
• Responding to inquiries, emails, and callbacks within the required timeframes.
• Documenting interactions and ensuring appropriate follow-ups.
• Identifying technical issues and relaying them to the appropriate person.
• Staying up to date on HALEO’s internal processes.
• Participating in information sessions and required training activities.

Skills

Experience in customer service, client support, or sales

Autonomy

Professionalism

Excellent organizational skills

Bilingualism (French and English)

Comfort with digital tools

Interest in wellness and mental health

Availability for a variable schedule

Job description

Position type: Part-time employee
Desired availability: 24 to 32 hours/week – Day, evening, and weekend shifts
Hourly rate: Based on experience
Location: 100% remote workAbout HALEO
HALEO is a virtual clinic specializing in sleep health, offering clinical programs in Canada and the United States.
Our mission: help people sleep better so they can live better, by combining technology with high-quality clinical care.Responsibilities
HALEO is seeking a Customer Service Agent to provide high-quality support to our clients. The role includes:

• Communicating with clients to guide them through the program.
• Providing professional and caring support throughout the client journey.
• Responding to inquiries, emails, and callbacks within the required timeframes.
• Documenting interactions and ensuring appropriate follow-ups.
• Identifying technical issues and relaying them to the appropriate person.
• Staying up to date on HALEO’s internal processes.
• Participating in information sessions and required training activities.

What We Offer

• Part-time employee status, with the possibility of full-time.
• Paid vacation and benefits.
• Computer (Mac or PC, based on preference).
• Structured onboarding process and training resources (videos, guides, team sessions).
• A supportive, stimulating, and flexible work environment.

Profile Sought

• Experience in customer service, client support, or sales.
• Autonomy, professionalism, and excellent organizational skills.
• Bilingualism (French and English), both spoken and written.
• Comfort with digital tools.
• Interest in wellness and mental health.
• Availability for a variable schedule.

Remote Work Requirements

• Reliable high-speed internet/Wi-Fi.
• Mobile phone.
• Private office free from distractions or noise (mandatory).