Customer Service Agent (Part Time)

Bill Gosling Outsourcing; London; On-site; CAD 36,000 - 45,000; Full time

Job summary

A leading outsourcing solutions provider in London, Ontario, is seeking a Customer Service Representative. This role involves interacting with customers, providing support, and ensuring satisfaction in a collaborative environment. The ideal candidate has excellent communication skills and a resilient attitude. This position offers growth opportunities and comprehensive training in a fun workplace.

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Fun Workplace

Qualifications

• Minimum High School Diploma or equivalent is required.
• Open availability from Mondays to Saturdays from 8am to 8pm.

Responsibilities

• Help customers with complaints and questions.
• Ensure customer satisfaction and provide professional support.
• Update customer files with necessary information.

Skills

Exceptional communication skills

Attention to detail

Resilience

Education

High School Diploma or equivalent

Job description

Overview

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Interacts with Merchants partners and client internal Back Office support teams as needed to achieve customer resolution.

What You'll Do

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Work with merchant and client support teams as needed to achieve customer resolution in relation to loan declinations.
• Work with merchant and client support teams as needed to achieve customer resolution in relation to Merchant and Refund Disputes.
• Support processing of transactions including, but not limited to bankruptcies, consumer declarations, fraudulent activities and post charge off processing.
• Make accurate records as needed in both French and English for specific case types.
• Ability to think creatively both in terms of solutions to complex complaints and process improvement.
• Collaborate cross-functionally on root cause analysis and drive resolution of customer issues
• Champion company core values and other company programs
• Other duties as assigned

What we require

Minimum High School Diploma or equivalent is required

Open availability from Mondays to Saturdays from 8am to 8pm and Sundays from 9am to 6pm

Should be eligible to work up-to 30 hours per week

Should be available to do Full Time Training for 1.5 weeks

Experience

Previous experience in an Agent/Customer Service Representative is preferred but not required

Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice.

Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty

Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations

What We're Looking For

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

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Bill Gosling Outsourcing – Where your career thrives!