Customer Service Agent

UNI; Town of Caraquet; In loco; CAD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group insurance

Pension plan

Competitive benefits

Descrizione del lavoro

UNI Insurance is seeking a Customer Service Agent for permanent full-time work at the Head Office in Caraquet, NB. The role focuses on delivering outstanding customer service for life and health insurance products, answering calls and emails, and processing inquiries with accuracy.

Ideal candidates have a college diploma in administrative techniques and at least six months in insurance, financial services, or customer service, with fluency in both official languages.

Competenze

• College diploma in administrative techniques.
• At least six months of experience in insurance, financial services, or customer service.
• Fluency in both official languages is essential.

Mansioni

• Provide front-line support by answering phone calls, emails, and correspondence.
• Handle inquiries about life and health insurance products and services.
• Analyze, validate, and process files and reports with accuracy and diligence.

Conoscenze

Bilingual (English & French)

Customer service experience

Formazione

College diploma in administrative techniques

Descrizione del lavoro

Permanent full time| Head Office - Caraquet

Is your greatest motivation that each customer receives the best service at the right time? Do you enjoy talking to customers and understanding their needs? Do you like providing support and suggesting optimal solutions? We need your skills.

CHALLENGE

To support Acadie Vie's 1 head of administrative services in customer service, you will be responsible for providing front-line support by answering phone calls, emails, and correspondence to handle inquiries about life and health insurance products and services. You will also be required to perform various tasks involving the analysis, validation, and processing of files and reports, which will require you to demonstrate rigor and vigilance.

REQUIREMENTS

The ideal candidate will have a college diploma in administrative techniques and at least six (6) months of experience in insurance, financial services, or customer service. Any equivalent training and experience will be considered. Fluency in both official languages is essential for this position.

BEHAVIORAL SKILLS

• Be action-oriented
• Be customer-focused
• Learn with agility
• Manage uncertainty and ambiguity
• Master interpersonal relationships
• Focus on results
• Demonstrate professional rigor and attention to detail

WORKING CONDITIONS

UNI Insurance 2 is committed to providing an inclusive and barrier-free work environment. If you have a disability that may affect your performance at any stage of the recruitment process, you can request accommodations by informing our Talent Management team.

We are committed to providing reasonable accommodations to candidates who request them, in order to allow them to fully demonstrate their abilities. All information received regarding accommodations will remain confidential.

UNI Insurance 2 offers some of the most competitive compensation and benefits in Atlantic Canada, as well as a group insurance plan and a pension plan. Salary is to be determined based on skills and experience within the salary range for this job category. All applications will be treated confidentially.

1. Acadie Vie is a component of UNI Insurance.

2. UNI Insurance is the descriptive brand name for the subsidiaries of Caisse populaire acadienne ltée, namely AVie, a financial security advisory firm, Assurances générales Acadie (general insurance broker) and Acadie Vie (life and health insurance company).

All applicants must be legally authorized to work in New Brunswick on the anticipated date of hire.

All applicants must be legally entitled to work in New Brunswick on the expected date of hire.

UNI is committed to providing an inclusive and barrier-free work environment. If you have a limitation that may affect your performance at any stage of the recruitment process, you can request accommodation by informing our Talent Management team.

We are committed to providing reasonable accommodations to candidates who request them, to enable them to fully demonstrate their abilities. All information received regarding accommodation will remain confidential.

UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential.

CONTEST NUMBER

2610260207IE-AMCO

CONTEST NUMBER

2610260207IE-AMCO

Customer Service Agent

Permanent full time| Head Office - Caraquet

Is your greatest motivation that each customer receives the best service at the right time? Do you enjoy talking to customers and understanding their needs? Do you like providing support and suggesting optimal solutions? We need your skills.

CHALLENGE

To support Acadie Vie's 1 head of administrative services in customer service, you will be responsible for providing front-line support by answering phone calls, emails, and correspondence to handle inquiries about life and health insurance products and services. You will also be required to perform various tasks involving the analysis, validation, and processing of files and reports, which will require you to demonstrate rigor and vigilance.

REQUIREMENTS

The ideal candidate will have a college diploma in administrative techniques and at least six (6) months of experience in insurance, financial services, or customer service. Any equivalent training and experience will be considered. Fluency in both official languages is essential for this position.

BEHAVIORAL SKILLS

• Be action-oriented
• Be customer-focused
• Appreciate differences
• Learn with agility
• Manage uncertainty and ambiguity
• Communicate effectively
• Master interpersonal relationships
• Focus on results
• Demonstrate professional rigor and attention to detail

WORKING CONDITIONS

UNI Insurance 2 is committed to providing an inclusive and barrier-free work environment. If you have a disability that may affect your performance at any stage of the recruitment process, you can request accommodations by informing our Talent Management team.

We are committed to providing reasonable accommodations to candidates who request them, in order to allow them to fully demonstrate their abilities. All information received regarding accommodations will remain confidential.

UNI Insurance 2 offers some of the most competitive compensation and benefits in Atlantic Canada, as well as a group insurance plan and a pension plan. Salary is to be determined based on skills and experience within the salary range for this job category. All applications will be treated confidentially.

1. Acadie Vie is a component of UNI Insurance.

2. UNI Insurance is the descriptive brand name for the subsidiaries of Caisse populaire acadienne ltée, namely AVie, a financial security advisory firm, Assurances générales Acadie (general insurance broker) and Acadie Vie (life and health insurance company).

All applicants must be legally authorized to work in New Brunswick on the anticipated date of hire.

All applicants must be legally entitled to work in New Brunswick on the expected date of hire.

UNI is committed to providing an inclusive and barrier-free work environment. If you have a limitation that may affect your performance at any stage of the recruitment process, you can request accommodation by informing our Talent Management team.

We are committed to providing reasonable accommodations to candidates who request them, to enable them to fully demonstrate their abilities. All information received regarding accommodation will remain confidential.

UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential.

CONTEST NUMBER

2610260207IE-AMCO [1] UNI Assurance est la marque descriptive des filiales de Caisse populaire acadienne ltée, soit AVie, cabinet de conseillers en sécurité financière, Assurances générales Acadie (courtier d'assurances générales) et Acadie Vie (compagnie d'assurance de personnes).

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